Definitions

YOU/CLIENT

The individual or group who engages Viet Nam Family Search (VNFS) to undertake the required obligations set out in the Case Brief.

You may be the adult adoptee, adoptive parent of child adoptee, birth mother/father, relative or authorised persons stated on the contract between Viet Nam Family Search and yourself.

CO-ORDINATOR

For the purposes of these services this term refers to an individual who is responsible for communications between you and the Viet Nam Case Manager and any other such communications which is deemed necessary to undertake the required obligations set out in the Case Brief.

Communications included but not limited to verbal and written reporting in English and Vietnamese.

VIET NAM CASE MANAGER

For the purposes of these services this term refers to an individual who executes the necessary actions to undertake required obligations set out in the Case Brief in Viet Nam.

The Case Manager shall be engaged by the Co-ordinator.

The Case Manager will be required to report to the Co-ordinator and liaise with the Co-ordinator regarding any Local Resources required to be engaged and will speak and write Vietnamese and English.

The Case Manager will be responsible for their own Insurances.

LOCAL RESOURCES

For the purposes of these services this term refers to any individual, business or organisation engaged by the Co-ordinator or Case Manager in Viet Nam to undertake the required obligations set out in the Case Brief.

Local Resources will be selected on a case-by-case basis from criteria such as location, expertise etc.

Local Resources will be required to report to the Viet Nam Case Manager and will speak and write Vietnamese.

Local Resources will be responsible for their own Insurances.

CASE BRIEF

Refers to collation of all the information relevant to your search case. It should also contain a summary of your Purpose and Aim for searching as well as an Agreement document stating the scope of the works, limitations and financial considerations.

PUBLICITY MATERIAL

The production and distribution of materials include but are not limited to newspaper, TV, paper flyers, posters etc.

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